Tech Trouble Scorecard

Instructions:

For each question, choose the statement that best reflects your current setup. We will tally your total score at the end.

1. System Reliability *

We have frequent slowdowns, outages, or login issues.

Things mostly work, but we have the occasional frustrating glitch.

Our systems are fast and reliable, even during busy times.

2. Response Time from IT Support *

We wait hours or days to hear back, or we have no one to call.

Our provider responds eventually, but we often follow up.

We get quick, helpful support when we need it.

3. Security & Compliance Confidence *

I’m not sure if we’d pass a HIPAA/audit/compliance check.

I think we’re covered, but I couldn’t prove it today.

We have documented, up-to-date security practices in place.

4. Backup & Recovery *

I have no idea if our data is being backed up—or if it would work.

We have backups, but they haven’t been tested recently.

We’ve verified our backups and know how to recover fast.

5. Tech Transparency *

I don’t understand what we’re paying for or what’s being done.

I have a general sense, but I’m still unsure about some things.

I see clear reports, priorities, and plans from our IT team.

6.Business Imapct

Tech issues regularly affect our work, deadlines, or customer experience.

It’s mostly fine, but we’ve lost time or money here and there.

Our tech is a reliable asset, not a source of stress.

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