Retention Rescue Scorecard

Answer the following five questions on a scale of 1–5.

Pinpoints your biggest LTV leak.

Click next below to start.

Question 1 of 6

Please answer the question on a scale of 1-5:

Your lowest-scoring section pinpoints your biggest LTV leak.

First-Week Win

Can a brand-new subscriber achieve a measurable “win” within their first seven days, or do most of them get stuck wondering what to do next? *

1 = Needs major attention

3 = We're doing okay here, but it's inconsistent

5 = This is a strength - we've nailed it

Question 2 of 6

Onboarding Clarity

Does your onboarding sequence lay out a clear, step-by-step path (“Day 1: Do X, Day 2: Do Y”), or do new members simply receive a generic welcome and then fend for themselves *

1 = Needs major attention

3 = We’re doing okay here, but it’s inconsistent

5 = This is a strength—we’ve nailed it

Question 3 of 6

Subscriber Fit at Point of Sale

Are you explicitly qualifying for “retention-prone” buyers (those who stay, refer, and upgrade), or are you still set up to attract bargain seekers who cancel as soon as their trial or discount ends? *

1 = Needs major attention

3 = We’re doing okay here, but it’s inconsistent

5 = This is a strength—we’ve nailed it

Question 4 of 6

Engagement Triggers

Do you have simple, automated touchpoints (emails, notifications, or alerts) that intervene the moment a member starts to drift, or do you wait until they cancel and hope a “We miss you” message brings them back? *

1 = Needs major attention

3 = We’re doing okay here, but it’s inconsistent

5 = This is a strength—we’ve nailed it

Question 5 of 6

Value Progression & Upsell Path

Does each subscription tier clearly show “What’s Next” (e.g., “After you complete Step 1, here’s Step 2”), or are members left to figure out the advanced path themselves—so most stall and drop off? *

1 = Needs major attention

3 = We’re doing okay here, but it’s inconsistent

5 = This is a strength—we’ve nailed it

Question 6 of 6

Full Name *

Email *

Your company name *