How quickly do you respond to a new lead or inquiry? *

After a client visits or makes a purchase, what follow-up do they receive? *

A personalized text/email + request for review + thank-you

A thank-you message and a review request

Just a basic thank-you

Occasionally something, but not consistently

Nothing at all

How are repeat clients or loyal customers nurtured? *

Automated loyalty offers + personalized check-ins

Manual reminders or occasional perks

1–3 years

We don’t have anything formal

We forget until they reach out again

If a client calls and no one answers, what happens? *

They get an immediate missed-call text with follow-up steps

We try to call back later

We sometimes miss the callback

We don’t really track it

No system in place