1. How many inbound enquiries does your business receive in a typical week?

Less than 10

10–30

30–75

75+

2. Where do enquiries come from?

Phone Calls

Website Form

Website chat

SMS / messaging

Social DMs

3. What happens during busy periods or after hours?

We miss them and follow up later

They go to voicemail or a form

Staff juggle calls and work

We have a system that handles them

4. Who handles inbound enquiries?

Owner / director

Reception / admin

Whoever is free

Mix of people

5. How are bookings handled?

Manually by staff

Back-and-forth calls/messages

Online booking but messy

We don’t take bookings

Automated and works well

6. Do all enquiries deserve the same attention?

Yes, all the same

Some are urgent / higher value

Many are not a good fit

We don’t filter at all

7. What are you hoping to improve most?

Stop missing enquiries

Reduce staff interruptions

Handle bookings automatically

Filter low-quality enquiries

All of the above

8. How soon would you want this in place?

As soon as possible

Next few weeks

Just researching

Full Name

Phone *

Business Name *

Website (if applicable)

Email *

NEXT