1. How many genuine calls and website enquiries reach your business in a typical month? *

Fewer than 30

30–99

100 or more

2. Can you account for the final outcome of every genuine enquiry received last month? *

Yes — each one has a recorded outcome

No — some enquiries disappear without a clear outcome

3. How quickly does a new missed call or website enquiry receive a useful response? *

Within 5 minutes

Within 30 minutes

Later than 30 minutes, next day or it varies

Email *

Full Name *

4. Who remains accountable for each enquiry until it books or is deliberately closed? *

Named owner with a tracked outcome

Shared responsibility with inconsistent tracking

No clear owner

5. What happens when an enquiry arrives outside normal office hours? *

It can be qualified, booked or receives a clear rapid response

It is acknowledged but waits until the office opens

Voicemail, unattended inbox or no consistent process

6. After sending a repair or replacement estimate, how many structured follow-up attempts usually occur before it is closed? *

Three or more across a planned cadence

One or two, depending on staff availability

Ad hoc follow-up or usually none

7. If five additional qualified jobs were booked next month, could your team fulfil them without damaging service? *

Yes — we have capacity now

Yes, with modest scheduling or staffing changes

No — capacity is already constrained

8. If the assessment exposed a credible way to recover more booked work using your existing leads and software, what level of investment would feel commercially reasonable? *

$1,000+ per month if outcomes are measurable

$500–$999 per month

I would need proof before assigning any budget