Question 1 — Ownership
Is there one clear owner of hiring who is not also responsible for day-to-day sales or operations?
Yes — hiring is clearly owned and protected
No
Question 2 — Speed
When you open a lead tech or installer role, can you reliably fill it within 30 days?
Yes — consistently
Sometimes — depends on timing or urgency
No — it usually takes longer
Question 3 — Repeatability
Is your recruiting and hiring process documented and followed the same way across roles or locations?
Yes — it’s documented and repeatable
Partially — some pieces are documented
No — it lives in people’s heads
Question 4 — Hiring Skill
Are the people interviewing candidates trained on how to evaluate and select the right hires?
Yes — all hiring managers are trained
Some are trained, some aren’t
No — most interviews rely on gut feel
Question 5 — Proactivity
Do you actively recruit year-round, even when you’re fully staffed?
Yes — recruiting never stops
Sometimes — only for critical roles
No — we recruit when we’re short
Question 6 — Fragility
When leadership gets busy, what happens to hiring?
It continues without interruption
It slows down
It mostly stops
Question 7 — Visibility
Do you track hiring metrics like time-to-hire and cost-per-hire?
Yes — we know our numbers
Roughly — we have estimates
No — we don’t track them