Is Your Front Desk Costing You Clients?

Take this 2-minute assessment to discover if missed calls and poor client experience are hurting your salon revenue

Full Name *

Salon Name *

Email *

How often do you miss incoming calls because your team is busy with clients?

Daily - we miss multiple calls every day

Weekly - happens several times a week

Occasionally - maybe once or twice a week

Rarely - we answer almost every call

What happens when a potential client calls and no one answers?

They go to voicemail and we rarely get a callback

We return calls later, but many have already booked elsewhere

We try to call back within an hour

This doesn't happen - we always answer

How much time does your team spend on phone calls instead of serving in-salon clients?

Constantly interrupted - affects client experience

Frequently - at least 2-3 hours daily managing calls

Moderately - maybe an hour or so per day

Minimal - we have dedicated reception coverage

Have you considered hiring a virtual live salon receptionist?

No, I didn't know this was an option

Yes, but I'm not sure how it works or if it's right for my salon

Yes, but I'm concerned about cost or quality

Yes, I'm already using one or actively researching options

How would you rate your current first-impression client experience (phone greeting, booking process, professionalism)?

Inconsistent - depends on who answers and how busy we are

Adequate - we do our best but know it could be better

Good - mostly positive but room for improvement

Excellent - we deliver a consistently premium experience