Welcome to the Small Business Efficiency Quiz

Answer each question to the best of your ability to receive your efficiency score.

Click next to begin.

Do you use a software to manage your customers and communication with your team? (not quickbooks)

Yes

Is your software fully set up? Are you using email/text communication with customers, dispatching and reporting features etc?

My software is 100%set up

My software is about 25% set up

My software is about 50% set up

My software is about 75% set up

I don't really know, I didn't set it up.

How many people work in your office only (no field or service workers)?

Its just me

I have a VA, part time employee or a worker that works both in the field and the office

1 full time employee

I have more than 1 office employee

Which statement is most true:

I easily make payroll and have money left over

I usually make payroll, but sometimes it barely clears.

I struggle to meet payroll regularly.

Which of the following is most true:

I feel good about my marketing. It is affordable and works well for us.

Our marketing is working, but I am not sure I am getting my money's worth.

I don't really do marketing. We only grow by word of mouth.

We don't do any marketing, but we probably should.

Please select the statement that is most true:

When customers contact me by email I respond immediately

When customers contact me by email, I respond eventually

When customers contact me by email someone from my team responds immediately.

I am not easily reachable by email.

Select the statement that is the most true:

When customers text me I respond immediately

When customers text me I respond eventually.

When customers text me somone from my team responds immediately.

I am not easily reachable by text.

Select the statement that is most true:

When customers call I answer immediately.

when customers call they leave a voicemail and I call back.

When customers call my team member or answering service answers

I am not easily reachable by phone.

I have an online scheduling or purchase option.

Yes

I regularly communicate with my previous customers. this may be through email, text, mail or phone.

Yes

Which of the following statements is the most true:

I accomplish everything I set out to do on my business most days.

I rarely accomplish what I set out to do on my business most days and struggle to prioritize.

I never accomplish what I set out to do on my business, there is just too much to get done.

Which of the following is the most true:

My team and I have great communication and everyone knows their roles and what they are responsible for.

My team has great communication, but when we get busy it becomes unclear who is supposed to do what and sometimes tasks get overlooked.

My team does not communicate well and we sometimes forget important steps or duplicate the same work.

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