First Name *

Last Name *

Title *

Organization *

Email *

Phone *

How often does important YM work get delayed because your team does not have time to do it? *

Always / Often

Sometimes

Rarely / Never

How often does YM work get pushed aside becasue staff are focused on other priorities? *

Always / Often

Sometimes

Rarely / Never

How confident is your team in building, configuring, and troubleshooting YourMembership without outside help? *

Not confident

Somewhat confident

Very confident

If a key YM staff contact left tomorrow, how confident are you that someone else could step in and keep things moving? *

Not confident

Somewhat confident

Very confident

When did you last fully test your membership renewal or event registration workflow end-to-end? *

Never or over a year ago

6 to 12 months ago

Within the last 6 months

How confident are you that your dues, registration, or member join workflows are working as intended today? *

Not confident

Somewhat confident

Very confident

How satisfied are you with the speed and quality of support you receive for YourMembership issues? *

Unsatisfied

Neutral

Satisfied

When a YM issue affects staff or members, how quickly are you usually able to get the help you need? *

Not quickly enough

Eventually, but with delays

Quickly and reliably

Do you have important YM projects — implementations, redesigns, cleanup, or workflow fixes — that have been waiting more than 3 months to get started? *

Yes, several

Yes, one

No

How would you describe the current YM project backlog at your organization? *

It is growing and difficult to manage

It is manageable but slower than we want

It is under control