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What type of business do you run?

How do most new customers find your business today?
Approximately how many people contact your business in a typical month?
Do you know how many people contacted your business last month and how many became customers?
When someone contacts your business, what usually happens next?
What happens when someone contacts your business outside working hours?
What happens when someone shows interest but doesn't make a decision immediately?
If you were away for two weeks, what would happen?
If twice as many people contacted your business next month, what would happen?
Which of these frustrates you most today?