First Name
*
Last Name
*
Email
*
Phone
*
Type of Business
*
Website
*
Where do most of your public reviews live?
Google Business Profile
Facebook
Yelp
Multiple Platforms
Not sure
Approximately how many total reviews do you have?
0–10
11–50
51–200
200+
How recent is your latest review?
Within the last 7 days
Within the last 30 days
1–3 months ago
Over 3 months ago
Do reviews come in consistently without you asking?
Yes, regularly
Sometimes
Rarely
Almost Never
What best describes your average star rating?
4.7-50
4.3-4.6
3.8-4.2
Below 3.8
How often do you receive 1–3 star reviews?
Almost Never
Occassionally
Frequently
Regular Concern
Do negative reviews tend to mention the same issues?
No clear pattern
Some repeated themes
Yes, very consistent
Not sure
Which issues appear most often in reviews? (You can select multiple)
Slow follow-up
Poor communication
Missed calls
Scheduling delays
Billing/pricing confusion
Staff experience
Outcome not as expected
None of the Above
How often do you respond to reviews?
Every review
Most reviews
Only negative reviews
Rarely or never
How quickly do you respond to negative reviews?
Within 24 hours
2–3 days
A week or more
We usually don’t
Are review responses consistent in tone and messaging?
Yes, we have a standard
Mostly consistent
Very inconsistent
No system
Who handles review responses today?
Owner
Team member
Agency
No one consistently
Do you have a private way for customers to share feedback?
Yes, systemized
Yes, but manual
No
Not Sure
When customers are unhappy, how do you usually find out?
They contact us directly
We see it in a review
We hear too late
We don’t usually know
Are unhappy customers followed up with consistently?
Yes, quickly
Sometimes
Rarely
No Process
Do you track feedback trends over time?
Yes
Occassionally
No
Didn't know this was possible
Do reviews influence how new leads perceive your business?
Yes, significantly
Somewhat
Unsure
Not Really
Have you ever lost a lead or deal due to reviews?
Yes, clearly
Possibly
Not sure
No
Are reviews actively used to improve operations or follow-up?
Yes, consistently
Occasionally
Rarely
Never
Do you believe faster feedback handling would reduce negative reviews?
Yes, absolutely
Probably
Not sure
No