1. How do you currently keep track of your leads and customers? *

Mostly in my head

Spreadsheet or notes

A CRM software

2. How often do you follow up with new leads? *

We don't really have a system

Sometimes, if I remember

Immediately and consistently

3. Do you know the status of each lead (new, in process, lost, won)? *

It's pretty disorganized

It's somewhat organized

Yes, everything is updated in real time

4. How easy is it for your team to access customer information? *

Information is scattered everywhere

It takes effort to find things

Very easy everything’s centralized

5. If you had to email all your customers today, how would you do it? *

I don't have a way to email everyone easily

Manually, one by one

Using a CRM or email marketing tool

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