Business Discovery Form

Thank you for choosing National Relief Telecom as your MVNO partner.

This Business Discovery Form collects essential information needed to configure your services accurately and support your launch timeline. Please complete each section to help our team prepare the next steps in your onboarding.

Company Name:

Primary Business Model:

Describe your primary business model, including how you market, sell, and deliver your services.

E.g. direct-to-consumer prepaid, reseller/affiliate program, government-subsidized programs, enterprise mobility solutions, or digital-only brands.

Briefly describe the services or products your organization currently offers.

E.g., wireless plans, devices, SIMs, subscriptions, or related programs.

Identify the main audiences you target.

E.g., veterans, underserved communities, online shoppers, enterprise clients, or regional customer groups.

Provide links to your website and social media accounts so we can better understand your brand and online presence.

List the key regions or markets you serve.

Provide your current estimated customer base.

Share how mobile service will be used within your existing ecosystem.

E.g., bundled with current products, offered to your existing customers, added to your platform, or used to support a new service line.

Share the main goal of launching wireless service.

E.g., new revenue, value-added benefits, member support, business bundling, or program enhancement.

What is your target launch timeline?

Please share your projected subscriber growth targets for both the first 6 months and for the 12–24 month period.

Ranges or estimates are fine.

How hands-on does your team plan to be with day-to-day operations?

What type of plans do you want to offer at launch?

Please indicate whether you need customers to be able to purchase additional data, minutes, or text refills. If yes, specify the types of top-ups or refill options you plan to offer.

Any custom plans or future options to explore?

Please describe the marketing approach you plan to use.

E.g., digital ads, social media, email campaigns, influencer partnerships, retail promotions, community events, or internal member/customer outreach.

Please outline your anticipated timeline for subscriber growth, including how quickly you expect to scale in the first few months and beyond.

General estimates or ranges are perfectly acceptable.

Let us know if marketing is managed in-house, outsourced to an agency, or handled by another team.

Do you have your brand assets ready, including your brand name, logo, color palette, and any existing branding guidelines?

Upload logo and any other files here.

Describe the functions you want your customer platform to offer, such as payments, usage monitoring, support, or plan changes.

Describe any UX or branding preferences such as colors, layout style, tone, or elements that must follow your brand guide.

Please specify how you would like customers to be notified about important account events, such as renewals, low balances, usage alerts, activations, or support updates.

E.g., SMS, email, push notifications.

Explain how customers will activate their wireless service.

E.g., self-activation, online portal, QR code/eSIM, assisted activation, etc.

Please specify how customer support will be handled. Indicate whether you will use an in-house team, an outsourced call center, or a hybrid model. Note that NRT will only provide technical support related to the wireless service itself, not general customer care.

Share your support hours and the contact methods you will offer, such as phone, email, chat, or tickets.

Share your preferred tone and messaging style (e.g., friendly, formal, bold, community-focused) or any guidelines your brand follows.

Please describe how SIM cards or eSIMs will be distributed to your customers.

E.g., direct shipping, in-store pickup, field/partner distribution, event-based handouts, internal fulfillment, or activation via eSIM delivery.

Please outline your device policy, including whether customers will use their own devices (BYOD), if you will offer or sell devices, any device compatibility requirements, replacement guidelines, or restrictions.

All set! Click Submit to continue.