What type of business do you run?
Plumbing
HVAC
Electrical
Beauty Salon / Spa
Massage Therapy
Gym / Fitness Studio
Florist / Event Planning
Other Home Services
Other (please specify)
Please specify if you selected 'other'.
What's the average value of a job or service you provide?
Under £100
£100–£250
£250–£500
£500–£1,000
£1,000–£2,000
Over £2,000
Roughly how many phone calls does your business receive per day?
1–5 calls
6–10 calls
11–20 calls
21–40 calls
40+ calls
What percentage of calls do you think you miss or can't answer right away?
Less than 10%
10–25%
25–50%
50–75%
More than 75%
Not sure
Do you currently have a receptionist or someone dedicated to answering calls?
Yes, full-time receptionist
Yes, part-time receptionist
No, I or my team answer calls when we can
No, most calls go to voicemail
What's your biggest frustration with handling phone calls?
Missing calls during jobs or appointments
After-hours and weekend calls
Cost of hiring/managing staff
Inconsistent customer experience
All of the above
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