Rent Collection Efficiency

How do your tenants primarily pay rent? *

Paper checks or cash only

Mix of checks and online portal

Mostly online portal with some manual payments

Fully automated online system with reminders and late fees

On average, what percentage of tenants pay late each month? *

More than 25%

11–25%

5–10%

Less than 5%

Maintenance Process

How do your tenants submit maintenance requests? *

Phone calls or emails only

Basic web form or email ticket

Online portal with manual tracking

Online portal with automated tracking and updates

What is your average maintenance turnaround time? *

More than 4 days

3–4 days

1-2 days

Same day (within 24 hours)

Tenant & Owner Communication

How do you typically send updates to your tenants? *

Paper notices or phone calls only

Individual emails (sent manually)

Bulk email or text campaigns

Automated email and SMS workflows

How often do you provide reports or updates to property owners? *

Rarely / only when issues arise

Quarterly

Monthly

Real-time dashboards with a monthly summary

Owner Trust & Growth Potential

What is your renewal rate for existing tenants? *

Less than 50%

50–70%

71–85%

Greater than 85%

How many new property owner contracts have you signed in the past 6 months? *

None

1-2

3-5

6 or more

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