The Quick Visible Score Assessment

For the most accurate score, please ensure you are not answer the next 10 questions as truthfully as possible while ensuring you are not distracted.

When a someone calls my practice...

We pick up live within a few rings most of the day.

We answer live but it often rings a while or bounces.

It goes to voicemail more than we’d like; we return calls later.

Many calls are missed and not returned the same day.

I'm not sure.

After we answer, booking the visit is...

We follow a script that typically books the first call.

We have a loose flow but we still usually get bookings.

We mostly collect info and ask them to book online.

I’m not sure.

If we miss a call during business hours...

We follow up via text and return the call within minutes.

We try to call back as quickly as possible..

We return calls later in the day. (when available)

I'm not sure.

How soon can a new patient typically get in?

0–3 days

4–7 days

8–14 days

15+ days

I'm not sure.

If someone late-cancels or no-shows...

We often refill the time same day.

Sometimes we refill, sometimes the time is lost

We rarely refill the same day.

I'm not sure.

Financing options today are...

Prime and second-look, plus a pre-check.

Prime and second-look only.

Prime only (e.g., CareCredit)

None.

I’m not sure.

My booking for new patients is...

Patients can book online, complete forms, and get confirmations.

Online booking without forms.

Request-an-appointment only. (eg. contact form)

No online booking.

I'm not sure.

Our reminders & confirmations are...

A set cadence with human interactions inserted.

Automated texts/emails only.

Ad-hoc reminders.

I’m not sure.

Our schedule template & capacity...

We protect high-value blocks and keep NP spots inside 7–14 days.

We have some blocks, but they fill far out.

We schedule wherever there’s an opening.

I’m not sure.

Our reviews and reputation (pick one

We ask every patient and respond to all reviews.

We ask most patients with a good experience and respond weekly.

We occasionally ask (in person or monthly email)

We rarely ask and seldom respond.

I’m not sure.

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