Email
*
Business Category
Food / Drink
Retail Shop / Boutique
Beauty/Wellness (spa, gym, dentist...)
Service-Based (cleaner, car detail, handiman...)
Entertainment (arcade, mini-golf, skating rink...)
Market/Fair Vendor
Hospitality
Other
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1. How many customers do you have each month?
*
Less than 100
100-300
301-600
601-1,000
Over 1,000
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2. Out of every 10 customers, how many typically return?
*
10 out of 10
9 out of 10
8 out of 10
7 out of 10
6 out of 10
5 out of 10
4 out of 10
3 out of 10
2 out of 10
1 out of 10
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3. Do you currently have a loyalty or marketing system that reminds customers to come back?
No loyalty system in place
Yes, punch card / basic rewards
POS loyalty system (no automated reminders to visit)
Yes, fully automated digital loyalty/marketing system
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4. How do you mainly stay in touch with customers?
I don't follow up consistently
I rely on social media and use it regularly
I use email/SMS/push messaging regularly
We use automated behavior-based messaging
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5. Do you have a system in place to reward customers for referring their friends?
No system in place
We casually encourage it
We reward word of mouth sometimes
Our loyalty or referral program consistently encourages referrals
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6. Do you have a system to regularly ask happy customers for online reviews?
No, we don't ask at all
We sometimes ask (but no real system)
We often ask verbally
We have basic reminder process
We have an automatic system that encourages reviews
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