Let’s start with the basics.
To legally represent you, we need to confirm your property details and make sure this claim matches state-specific requirements.
Full Legal Name(s) (exactly as shown on policy — required for signatures):
I consent to receive SMS notifications, updates, and claim-related messages from TrueHaven Claims Consulting, Inc. Message frequency may vary. Message & data rates may apply. Text HELP to (877) 367-4286 for assistance. Reply STOP to unsubscribe at any time.
Terms & Conditions and Privacy Policy
Tell us about what happened.
The more we know about the event, the faster we can determine if it falls within your policy and file it in a timely manner.
We’re only licensed to represent property owners. If you’re a renter, your coverage would come through renter’s insurance.
Knowing whether this is a new or supplemental claim helps us determine how to proceed and which documents may already exist.
We need to confirm that the damage you’re reporting is typically covered under your insurance policy.
Most policies require the policyholder to take steps to prevent further damage. This question helps us document what’s been done, or what may still be needed, and can affect claim eligibility.
Where are you in the claim process?
Some clients have already started working with their insurance company. That’s okay — we’ll meet you wherever you are in the process.
This helps us understand what stage you’re in and how quickly we may need to intervene.
This tells us whether the carrier has responded or issued a payment — and if so, whether it was fair or needs review.
If a settlement was offered, we want to understand whether it was accepted and how it compares to the damage.
Let’s collect what you’ve got so far.You don’t need to have everything ready right now. Even a few documents can help us start assessing your claim.
This page outlines your coverages and deductibles. We need it to verify eligibility and begin your file.
Images help us begin evaluating the severity and type of damage before the inspection.
A few final questions to help us match you with the right adjuster.
We ask these to determine how to best support you, and whether there are any red flags or extra steps needed before proceeding.
This helps us understand if another professional is already involved and may affect the claim’s handling.
Were you referred by a contractor?We work with many trusted contractors. If one referred you to us, let us know their name and company so we can keep them informed on your claim status.
If an adjuster has already been out, we’ll want to review their findings and compare it to our own scope.
If the property isn’t livable, we may be able to help with temporary housing coverage or emergency recovery efforts.
To legally represent you, we need your full authorization to manage the claim, communicate with the carrier, and negotiate on your behalf.