Collections Receptionist Job Application

About Us

At Shivers Buildings, we provide tiny homes, backyard storage solutions, golf carts, play sets, and more—helping customers bring their visions to life through craftsmanship they can count on.

We’re a family-owned, fast-growing company built on strong values. Our mission is rooted in the belief that when we take care of our people, they’ll take care of our customers. We strive to create a supportive, high-performance environment where our team members can grow personally, professionally, and financially.

Our core values—alignment, discipline, accountability, intentionality, and results—guide everything we do, including how we hire and how we show up every day.

Front Desk & Customer Service

• Greet and assist customers in a professional and courteous manner

• Maintain a welcoming and organized front desk area

• Answer incoming phone calls and direct them to the appropriate department or staff member

• Provide general information and assist with account-related inquiries

Payment Processing

• Accept and process payments (cash, check, credit card, or electronic payments)

• Issue receipts and accurately record transactions

• Update customer account information in the system

• Balance and reconcile daily payment records as required

Collections Duties

• Make daily outbound collection calls to customers with outstanding balances

• Communicate professionally and respectfully to secure payments

• Document call notes and payment arrangements accurately

• Follow up on payment commitments

• Escalate accounts when necessary according to company policy

Qualifications

• Previous receptionist, customer service, or collections experience preferred

• Strong verbal communication skills

• Comfortable making outbound calls and discussing payment matters

• Basic computer proficiency and data entry accuracy

• Ability to maintain confidentiality and professionalism at all times

Key Skills & Competencies

• Customer service orientation

• Strong phone etiquette

• Conflict resolution and negotiation skills

• Attention to detail

• Time management and ability to multitask

Work Environment

• Office setting

• Frequent interaction with customers in person and by phone

• May involve handling sensitive or difficult payment discussions

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Shivers Buildings recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Location: Yazoo City, MS

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Paid training

• Vision insurance

Schedule:

• 8 hour shift

• Monday - Friday

• No nights

• Rotating weekends