BUSINESS STANDARD OPERATING PROCEDURE ASSESSMENT

Purpose - This assessment is designed to evaluate your organization's Operational Effectiveness across Key Business Areas. By examining Standard Operating Procedures (SOPs) in each department, we can better understand your company's current business health and identify opportunities for growth. Your candid responses will help create targeted improvement strategies and strengthen your business foundation.

Instructions

Rate each statement on a scale of 1 to 5
- 1 = Needs Work
  - We don't have a clear process for this
  - Things often fall through the cracks
  - We frequently run into problems here
  2 = Getting By
  - We have some basic procedures
  - Things work but could be better
  - We sometimes struggle with this
  3 = Works Well
  - We have a consistent way of doing this
  - Things usually go smoothly
  - Most people know what to do
  4 = Running Smoothly
  - We have clear processes that everyone follows
  - Things work efficiently
  - We rarely have issues here
  5 = Excellence
  - Our process works great and saves time
  - We're consistently getting good results
  - We could teach others how we do this

Consider the last 6 months when rating.

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ASSESSMENT AREAS - SALES AND CUSTOMER MANAGEMENT (20 points)

1- How well do you track and follow up with potential customers? *

2- How organized is your system for managing customer information? *

3- How clear is your pricing and proposal process? *

4- How well do you keep track of your sales results? *

ASSESSMENT AREAS - MARKETING AND BRANDING (2O points)

5- How well do you plan and track your marketing efforts? *

6- How organized is your approach to social media and online presence? *

7- How consistently do you communicate with your customer base? *

8- How well do you track where your leads come from? *

ASSESSMENT AREAS - OPERATIONS AND SERVICE DELIVERY (20 points)

9- How well organized is your daily workflow? *

10- How consistently do you maintain quality in your work? *

11- How well do you manage your inventory or service resources? *

12- How effectively do you handle customer issues or complaints? *

ASSESSMENT AREAS - FINANCIAL MANAGEMENT (20 points)

13- How well do you track business expenses? *

14- How organized is your billing and collection process? *

15- How clear is your budget planning process? *

16- How well do you manage cash flow? *

ASSESSMENT AREAS - PEOPLE AND PROCESS MANAGEMENT (20 points)

17- How clear are employee roles and responsibilities? *

18- How well do you onboard and train new team members? *

19- How consistently do you communicate with your team? *

20- How well do you handle workplace concerns or conflicts? *

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