First Name

Last Name

Email *

Your email address will be used to send you a coupon once the survey has been submitted. Thank you for taking the time out to help us make our store great for you!

General:

How satisfied were you with your overall experience at Plymouth Furniture?

Completely

Very

Moderately

Slightly

Not at all

How easy was it to find what you were looking for?

Very easy

Slightly easy

I did not find what I was looking for

How do you feel about the variety of furniture we offer?

Large variety

Okay variety

I wish you had more of a variety

Were you able to find a product that matched your style and budget?

Yes

Is there any type of furniture or style you would like us to offer more of or start carrying?

How would you rate our prices compared to other furniture stores?

Your prices are great!

They could be better

I don't like your prices

Do our sales, promotions, and discounts influence when or what you purchase?

Yes

Sometimes

We service all products sold by us, how important is service to you when purchasing furniture?

Very

Somewhat

Not at all

Sales:

How helpful and knowledgeable was our sales staff?

Very

Somewhat

Not at all

Did you feel pressured to make a purchase?

Very

Somewhat

Not at all

How would you rate our sales staff?

5 stars

4 stars

3 stars

2 stars

1 star

Delivery:

How easy was it to schedule your delivery?

Very easy

Kinda easy

Not easy

Were you clearly informed about your delivery date and time?

Yes

Were you contacted the day of your delivery by phone to let you know the delivery drivers were on their way?

Yes

Were all the items you ordered delivered correctly and completely?

Yes

How would you rate the professionalism of our delivery team?

5 stars

4 stars

3 stars

2 stars

1 star

Did you experience any issues with your delivery?

Yes

If you did have issues, how satisfied are you with the resolution?

Very

Somewhat

Not at all

Overall how satisfied are you with our delivery service?

Very

Somewhat

Not at all

Do you have any additional feedback or suggestions for our delivery team?

Final thoughts:

What could we do to improve your future experience?