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Tenancy Manager

General Interview Questions

1. Compliance & Legislation

What checks must be completed before a tenancy starts to remain compliant? *

Compliance & Legislation

Briefly give your opinion on how the Renters Rights Act will impact the private rental sector. *

2. Tenancy Management & Problem Solving

A tenant calls late on a Friday to report no heating. How would you handle this? *

Tenancy Management & Problem Solving

A landlord refuses to carry out a repair that you believe is legally required — what steps would you take? *

Tenancy Management & Problem Solving

How would you handle receiving instructions that there are to be deductions from a Tenant Deposit? *

Tenancy Management & Problem Solving

A contractor is not responding quickly enough to an urgent job — how do you manage that? *

Tenancy Management & Problem Solving

Tell me about a time you had to deal with a neighbour complaint or tenancy dispute. What was the outcome? *

3. Organisation & Process

How do you prioritise when you have multiple urgent tasks to deal with at once? *

Organisation & Process

What’s your process to ensure renewals, inspections, and safety certificates don’t get missed? *

Organisation & Process

How would you handle chasing arrears across several properties at the same time? *

Organisation & Process

Please give examples of property management systems you’ve used previously? *

4. Customer Service & Communication

How would you handle giving bad news to a landlord? *

Customer Service & Communication

Give an example of when you turned a frustrated landlord or tenant into a satisfied one. *

Customer Service & Communication

What’s your approach to balancing the landlord’s best interest with the tenant’s rights? *

5. Experience & Motivation

Which part of tenancy management do you find most challenging, and how do you overcome it? *

Experience & Motivation

Can you describe a portfolio you’ve managed in the past (number of properties, type, challenges)? *

6. Results & Accountability

How do you measure your success in tenancy management? *

Results & Accountability

This is not the final question — we’d love to get to know you a bit more.
Please continue to the next section to see the next set of questions.

Have you ever dealt with a compliance risk that if left unactioned would become a major problem? What did you do? If the first answer is a no, please tell us what you would do in the wake of a major compliance issue being in the portfolio. *

This is not the final question — we’d love to get to know you a bit more.Please continue to the next section to see the next set of questions.

This is not the final question — we’d love to get to know you a bit more.
Please continue to the next section to see the next set of questions.