Boiler Central Customer Support

Enter your details below so we can process your customer support case.

First Name *

Last Name *

Email *

Post code

Phone *

What do you need help with? *

How can we help you regarding breakdown cover?

Select an option below *

Here's the link to purchase a cover plan for your boiler.

Here's the link to cancel your cover plan for your boiler.

We'll get one of our support agents to contact you.

To upgrade your current cover plan we'll get one of the team to contact you via phone. You can expect a call within the next 24 hours to the number you provided on our system.

What type of cover do you have?

Please enter your policy ID

Type Of Cover *

Please provide details of your claim.

Claim Details *

Unfortunately, you're not covered on your current plan.

The plan you have doesn't cover you for this work, therefore it will have to be completed at an additional cost.

Would you like us to contact you to arrange the work? *

Yes

What documents are required?

Let us know what you need and we will send it out to you. *

What do you need help with?

Let us know what you need help with and a member of the team will contact you to disucss. *

How can we help you regarding servicing?

Select an option from below. *

Has your engineer not arrived yet?

Click the button below to request a call from our support team to locate your engineer.

What type of cover do you have?

Select an option from below. *

Here's the link to book a service.

Click on one-off boiler service – please ignore the cost, for as you enter your details the system will find you have a plan and the cost of the service will go to £0.00. Choose from Homeowner or Landlord, choose 3 dates and then fill in your information. We will contact you by email when an engineer has been booked in.

Here's the link to book a service.

Click on one-off boiler service – Choose from Homeowner or Landlord – choose 3 dates and then fill in your information and payment will be required. We will contact you by email when an engineer has been booked in.

Here's the link to book a service.

Click on a Forever Service Plan – Choose from Homeowner or Landlord – fill in your information and this will take you to payments choose the Cover Plan and fill in the Direct Debt information - once this has been done the cost of the service will be discounted to £90.00 and payment will be required. We will contact you by email once an engineer has been booked in.

If for any reason you have issues with booking this please contact me on 01924 929200 and I will be able to assist.

Let us know why you want to reschedule your service?

Reschedule Reason. *

Sorry to hear you're having problems. Let's resolve it ASAP.

Who completed your service? *

Please can you give us some details of what's gone wrong?

Service Issue Details *

Once you have listed out the issues with your service, press the submit support request button below and a member of the team will contact you within 24 hours to discuss.

Please upload documents to show the issues with the service.

Documents For Service Issue *

Once uploaded, a member of our customer support team will contact you via phone to discuss.

When is your install scheduled for?

When is my install? *

Let us know how we can help with your install today?

Select an option from below. *

We'll get a member of the team to locate the engineer.

Click the 'request a call' button below and a member of our install team will locate the engineer and then call you.

That's fine, we'll update the install team.

Access Information. *

Once you've let us know any access information, click the button below to confirm you won't be in the property and submit the request.

That's fine, we're happy to help.

Click the button below to request a call and a member of the team will reach out to discuss.

Please let us know how we can help with your future install?

Select an option from below. *

Sorry to hear you're having issues uploading your photos.

A member of the cancellations team will contact you to discuss.

Please click the 'confirm cancellation request' button below to submit your request.

Please select the dates below to complete your reschedule request.

Current Install Date *

Preferred Install Date *

Great, a member of our sales team will contact you to confirm.

Please click the 'request sales call' button below to confirm your request.

That's fine, we'll be happy to help.

Click the 'request a call' button below and a member of our sales team will call you to discuss.

That's fine, a member of the install team will call you to discuss.

Click the 'request a call' button below to submit your request.

Sorry to hear that. Can you let us know some details?

Let us know what's wrong here. *

Once you provide some details, click the request a call button and a member of the team will call to help you make payment.

Let us know how we can help with your recent installation?

Select an option from below. *

When was your boiler installed?

Select an option from below. *

We'll get a support agent to text you.

Click the button below to request a member of our team to contact you via text.

Has the boiler worked after installation?

Select an option from below. *

What brand is your boiler?

Select an option from below. *

First, let's check your boiler pressure.

Please click the link to our diagnostics section of our website to locate the correct article for your boiler.

Once you have followed the instructions on the article, check if your boiler is still under pressure.

Is your boiler still under pressure? *

It looks like we'll need a manufactures call out.

If your boiler pressure is fine, but your heating or hot water is still not working, we'll have to arrange a manufactures call out.

Click the button below to confirm your request for a manufactures call out.

Can you give us some details on your specific issue?

Details Of Low Pressure Boiler *

Once you've provided us details, click the button below to submit your request and a member of our aftercare team will contact you as soon as possible.

Has the boiler been serviced?

Select an option from below. *

We'll get a Boiler Central Engineer to contact you and arrange a visit.

Click the button below to confirm your support request and a member of the team will contact you as soon as possible.

Please upload your service documents.

Please upload the service documents from your most recent service.

Service Document File Upload *

Have you uploaded your documents? *

We'll get a support agent to contact you.

Click the button below to speak to one of our support agents via text.

When was your boiler installed?

Select an option from below. *

We'll get a customer support agent to contact you.

Click the button below to confirm your support request and a member of the team will contact you via text.

Who serviced your boiler last?

Select an option from below. *

We'll get a customer support agent to contact you.

We're very sorry you've had property damage. Click the button below to confirm your request for our support team to contact you via text.

Please upload some images of the damage.

Property Damage Images *

Once you've uploaded some images, click the button below to confirm and a member of our team will contact you as soon as possible.

Unfortunately, you're not covered.

Due to you reporting property damage, more than 14 days after your installation, you're not covered under our terms and conditions.

Sorry to hear you're not happy with our service.

We'll get a customer support agent to contact you via text to discuss. Click the button below to confirm your request.

A member of our support team will contact you.

Please press submit to confirm.