First Name *

Last Name *

Email *

HOW WELL do customer service representatives answer your questions? *

Extremely Well - They provide clear, helpful answers every time.

Well - They usually answer my questions clearly and effectively.

Neutral - They answer my questions, but sometimes lack detail or clarity.

Not Very Well- Their answers are often unclear or incomplete.

Not at All - They rarely answer my questions or provide helpful information.

How Can Our Customer Service Representatives Better Answer Your Questions? *

HOW QUICKLY do you receive responses to your questions/requests? *

Extremely Quickly - I receive responses almost immediately.

Very quickly – I usually get a response within a short time.

Somewhat quickly – Responses take longer than expected but are still reasonable.

Not very quickly – I often have to wait longer than I’d like.

Not at all quickly – Responses take too long, or I don’t receive them at all.

How Can We Improve Our Speed in Addressing Your Questions or Requests? *

Have you provided recent photos, videos, or updates (Within the last 3 months) that help us better market your business? *

Do you have any new Google reviews? (Within the last 3 months) *

PLEASE Send Us Content!

Regularly adding photos of your work presents you as an expert in your industry and your rankings will improve, meaning more people can find you and call you. 4 and 5 star customer reviews builds confidence in potential customers. If existing customers recommend you, new customers will call you.

As 99 Calls is working hard behind the scenes, we could really use your help with some unique content! Google and potential customers appreciate it more than you know. In the competitive world of SEO, important factors to ranking highly and generating leads are photos of your great work and glowing customer reviews.

Please Confirm That You Understand. *

I Understand

Do You Utilize The Lead Connector App? *

Yes

What’s the main reason you don’t use the Lead Connector App? *

I Don't Know What It Is

I Don't Know Enough About What It Does

It Was Too Difficult to Navigate

I Haven’t Had The Time To Set It Up or Learn How to Use It

I Already Have Another Tool or CRM That I Use

I Don’t See How It Can Improve My Current Workflow

How Could It Be More Helpful to You? *

Someone Showing Me How To Use It & Learn Its Functions

Having Access To a Database of "How To's" Explaining Its Features

Watching Videos on How To Use It & Learn Its Functions

Knowing How to Sync It With My Other Channels & Calendars

A Live Q&A

What Would Prevent You From Recommending 99 Calls to Others? *

What do you feel is the biggest gap between what you expected and what you’re experiencing? *

Is There Anything Else You'd Like Us to Know?