Trusting AI in Sales, Support, and Customer Success Programs

Instructions for Participants:

Please answer all questions to the best of your ability. Your responses will remain confidential and be used to improve AI integration in sales, support, and customer success programs.

This survey aims to provide insights into how potential and current users of AI technologies view their implementation in critical customer-facing roles, identifying both the opportunities and challenges in fostering trust and acceptance.

Section 1 of 6: Background Information

How familiar are you with AI technologies? *

Have you ever interacted with an AI? *

Section 2 of 6: Utilization and Trust

How comfortable are you with using AI for sales interactions? *

How comfortable are you with using AI for customer support inquiries?

How comfortable are you with using AI for customer success initiatives? *

What factors influence your trust in AI for these purposes? *

Other: Please explain

Section 3 of 6: Concerns and Expectations

What are your main concerns about using AI in sales, support, and customer success programs? *

What improvements or assurances would increase your willingness to trust and utilize AI in these areas? *

Section 4 of 6: Future Perspectives

Do you believe AI will eventually replace human roles in sales, support, and customer success programs? *

Maybe: Please explain your answer

What role do you see AI playing in the future of sales, support, and customer success programs?

Section 5 of 6: Final Thoughts

Is there anything else you would like to share about your willingness or hesitation to utilize AI in sales, support, and customer success programs?

Section 6 of 6: Demographics

First Name *

Last Name *

Email *

Phone *

Business Size?

Would you like to be contacted about Conversational AI?

I agree to terms & conditions provided by the company. By providing my information, I agree to receive electronic communication fom the business.

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