When you became our customer, which of these was true? *

I didn't have a car

I had a car I didn't like

I needed a second car

What makes us different from other car subscription or car rental companies?

What do you value most about your ClickMe subscription?

I got my own car

I went to somebody else

I couldn't afford it

I needed more flexibility

Something else

Tell us about it

How would you rate our customer experience overall? *

Not good at all

Not good

Modest

Good

Very good

Excellent

How would you rate our vehicle quality and servicing? *

Not good at all

Not good

Modest

Good

Very good

Excellent

How would you rate our value for money? *

Not good at all

Not good

Modest

Good

Very good

Excellent

Is there anything about ClickMe that has frustrated or disappointed you?

Not enough vehicle choices

Application/ approval too hard

The weekly cost too high

Communication could be better

Website hard to navigate

I didn't understand how it works

Nothing - I'm happy

Something else

Tell us about that

How best do you like to pay for companies like us?

Send invoices, I transfer

Send invoices, I pay by card

Direct debit, you take it

I'm easy, whatever

Have you ever referred us to someone else?

Yes

No

Do you think you would if we rewarded you?

Yes

No

How important is a low weekly cost? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

How important is being able to change or leave when you want? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

How important is our points path to owning a car? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

How important is having a quality/ new car? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

How important is a quick and easy process? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

How important is having it explained properly? *

Not important at all

Slightly important

Moderately important

Important

Quite important

Extremely important

Have you looked at or tried any other car subscription services?

Yes

No

Who and what did you think of them?

How likely are you to recommend ClickMe Cars to someone? *

0 - Not at all likely

1

2

3

4

5

6

7

8

9

10 - Extremely likely

What's the main reason for your score?