S.H.I.F.T.

COMMUNICATION

Strategic Habits Influencing Functional Teamwork

Please select answers based on how you would best respond to your team. Press the arrow below to begin.

You are a project manager. Your executive is pressing you about a missed deadline. Please play the audio prompt below and choose how you would most likely respond in that moment

1. Please select below: *

I’m sorry. I’ll finish it as soon as I can.

You really should watch your attitude. It isn’t helping right now.

I understand your urgency. What could I do to accomplish these things on time.

The team’s under pressure. We should probably adjust the scope.

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You are a sales manager. Your executive comes to you proud of you for finishing a tough project, but you and your team were overwhelmed with the deadline. Please play the audio prompt below and choose how you would most likely respond in that moment.

2. Please Select Below: *

I wish I had more time. The result could have been even better.

We need to have more time for projects like these in the future.

Thanks. How do you think we could get more time in the future to dedicate toward these projects?

This team deserves more time on projects like this in the future.

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You are a junior marketer. Your director is encouraging you before a big presentation, but you don’t have your prompts ready yet. Please play the audio prompt below and choose how you would most likely respond in that moment.

3. Please Select Below: *

How could I better communicate with the marketing team to have my prompts ready sooner for me in the future?

I would be, but my prompts aren’t ready yet. I’m scared of how this is going to go.

Marketing needs to have these prompts ready or this is going to be a disaster.

If marketing had more help, I would have everything necessary for success.

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You are a finance employee. Your finance manager comes to you frustrated about a decision you made without her approval. Please play the audio prompt below and choose how you would most likely respond in that moment.

4. Please Select Below: *

I am sorry. I did. I will get it fixed right away.

Oops. my bad. I thought it would work out just fine.

We need to be able to think on the fly and that means sometimes mistakes happen.

This change worked best for the team, so that’s why I made the call.

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You are a customer service manager and your team is carrying a very heavy workload. The executive manager comes to you with urgency about a project needing to be done. Please play the audio prompt below and choose how you would most likely respond in that moment.

5. Please Select Below *

We have been so overwhelmed. I wish these tasks weren’t so difficult.

It would be done if these tasks weren’t so difficult.

This all seems pretty overwhelming. How could we make this less difficult?

Everyone is a little quiet when these difficult projects come our way.

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You are a finance analyst. An operations executive is pressing you about how the weekly sales report will be ready this time. Please play the audio prompt below and choose how you would most likely respond in that moment.

6. Please Select Below *

I wish we could get the sales staff to enter their numbers by Thursday, so we have what we need.

We need to get the sales team to have everything entered by Thursday or there will be no report.

Do you think if we get the sales team to enter everything by Thursday, we will have what is needed?

The team has had the numbers in by Thursday in the past, so we should have no problem being ready for Friday’s report.

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You are a sales director. An entry-level marketing associate shares an idea but asks you for clarity on how success will be measured. Please play the audio prompt below and choose how you would most likely respond in that moment.

7. Please Select Below *

Somebody needs to measure how many people come through our doors daily and log it in a spreadsheet.

We can all be successful if we count how many people come through the door and put the data in a spreadsheet.

What about a spreadsheet that counts how many people come through our door?

It would be cool if we had a spreadsheet that we could use for counting how many people come through our doors daily.

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You are an IT trainer. A new hire who’s struggling with a difficult task comes to you unsure of what to do next and asks for clear direction. Please play the audio prompt below and choose how you would most likely respond in that moment.

8. Please Select Below: *

You are doing great on this. Let’s walk through it in more detail in about 15 minutes.

It would be so awesome if this wasn’t so difficult, but don’t worry, you’ll figure it out eventually.

They shouldn’t make this so hard for you. Let me ask around and see if I can find someone to help you.

You should know this by now, but give me 15 minutes, then I’ll show you what to do.

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You are a shift lead on a project with a tight deadline. An entry-level production worker is hesitant and is asking for advice on whether they should get approval. Please play the audio prompt below and choose how you would most likely respond in that moment.

9. Please Submit Below: *

It’s hasn’t messed us up before. Let’s just push it through and cross our fingers.

Don’t worry, you always knock it out of the park. No need to wait. That will just postpone the project.

Don’t postpone the project because of indecisiveness. Just trust your gut.

It would suck if the project was delayed. Maybe just push through and hope for the best.

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You are a marketing manager. A teammate tosses out a spontaneous, playful campaign idea in the middle of your planning session. Please play the audio prompt below and choose how you would most likely respond in that moment.

10. Please Select Below *

Let’s just set some guardrails, but I love this energy.

You need to make sure we know what we are getting into if this is going to be successful.

I know, right? We might just find success overnight.

Hopefully this goes as planned or it might be a disaster.

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You are a sales manager. A teammate suggests a bold last-minute redesign, even though the deadline is right around the corner. Please play the audio prompt below and choose how you would most likely respond in that moment.

11. Please Select Below *

That sounds like so much fun.

I’m nervous the team won’t like that. What if you pick the wrong colors?

No way. These last-minute changes create chaos.

We want to be careful to maintain the sanity of the team. I don’t think it would be a good idea.

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You are a mid-level manager and an executive confronts you about project deadlines being missed. Please play the audio prompt below and choose how you would most likely respond in that moment.

12. Please Select Below *

100% accuracy? That would be amazing.

I’m sorry. I will try harder next time.

If you want 100% accuracy, you need to help me out.

With some help we are capable of 100% accuracy.

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