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First Name
Last Name
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Guest Experience & Service
On a scale of 1–10, how efficient is your current guest enquiry & booking process?
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On a scale of 1–10, how quickly can your team respond to guest enquiries/requests?
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On a scale of 1–10, how effectively do you manage guest feedback & reviews?
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Staffing & Operations
How much of your staff’s time is spent on repetitive admin tasks? (1 = Too much, 10 = Almost none)
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How effective is communication between departments? (1–10)
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How effective are your staff training & retention efforts? (1–10)
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Do you currently have a rewards/recognition system for staff?
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Sales & Marketing
What percentage of bookings are direct? (1 = <20%, 10 = >80%)
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How effective are your current sales & marketing efforts?
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Do you currently use automated sales funnels or follow-ups?
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How confident are you in consistently filling rooms/tables/appointments? (1–10)
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Costs & Revenue
How manageable are your rising costs (wages, utilities, supplies)?
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How much are staff shortages impacting profitability?
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How effectively are you maximising upsell/cross-sell revenue opportunities?
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Final Reflection
If you could solve ONE problem tomorrow, which would it be?
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