Magnet Mint
CUSTOMER SUPPORT FORM

We understand that you may have questions or concerns, and we're here to help. Please take a moment to complete and submit this form with as much detail as possible. Our commitment is to provide you with the best support, ensuring a prompt and comprehensive response to your inquiry. Your satisfaction is our top priority. Thank you for trusting us with your needs!

First Name *

Last Name *

Email *

Phone *

Business / Account Name: *

Pick a suitable category of the problem you are experiencing: *

Provide a sufficient issue description: *

NOTE: The more details you provide, the more information our team will have to assist you

Evaluate, on a scale from 1 to 10, how urgent is this issue:

NOTE: To evaluate the urgency, think how hard this issue is impacting your business

Please pick your role within Phoenix Appliance Services: *

(Optional) Attach as many URLs as you seem fit:

Examples of URLs: call recordings, invoices, etc.

(Optional) Upload Ticket-related Attachments:

NOTE: Feel free to attach up to 10 files (images, call recordings, PDF files, etc.)

Please provide a name of your business:

Please explain in detail what you're experiencing or need assistance with?

Why is this important?

Providing a detailed description of your experience or issue allows us to better understand and address your concerns. With more context, we can offer more accurate and timely solutions, reducing potential back-and-forth communication. This ensures a smoother and more efficient support experience for you.

If you have a Loom video of your request to share, please drop it below. (optional)

Why is this important?

Visual aids like screenshots can offer a clearer picture of the issue you're facing. They can highlight specific error messages, display issues, or any other concerns you might have. By providing a visual context, you enable us to diagnose and address problems more accurately and swiftly. While this step is optional, it can significantly expedite the resolution process.

For us to better understand what you're experiencing, upload screenshots below. (Optional)

Upload photos here...

Why is this important?

A Loom video can capture both visual and audio explanations, offering a comprehensive overview of your experience or concern. It allows you to walk us through the issue in real-time, ensuring that nuances and steps leading up to any problem are clearly shown and explained. This in-depth view helps us pinpoint the exact nature of your concern, leading to a faster and more precise resolution. While it's optional, sharing such a video can be a game-changer in understanding and addressing your request.

Thank you for submitting the support ticket!

Our team will reach out to you with the solution to your issue, or with a request for further clarifications, or with immediate steps that can be done to aid in your situation.

Once you click the "Submit" button, our team will be informed and start working on the issue(s) you have reported.