The Luxury Assessment

Full Name *

Salon Name

City

Email *

Do You Send A Confirmation Text (does the guest know what to expect upon arrival?) *

Are all new guests given a salon tour? *

Do you offer a 5-C consultation? *

Did you take a before photo? *

Do you offer elevated services (for available time during the day of appointment or for future ones to pre-book for)? *

Do you follow the salon’s shampoo ritual protocols (stress relief, aroma journey, not towel, etc.)? *

Are all products used on the guest pulled & waiting at the desk for checkout prior to escorting the guest to the desk? 11cp1

Does guest care reconfirm with the guest their pre-book appointment? *

Does guest care make sure the guest understands the salon’s referral program? *

Does guest care ask each guest for a 1-5 rating on their service today (then respond according to training)? *

Does the salon have & follow a detailed protocol for guest follow-up? *

What would have to happen to make your current Salon your Dream Salon? *

Your Current Revenue? *

Under $300k

$300-500K

$500-1M

$1M+