We'd love your feedback - share your thoughts!

Help us improve your GM Crafts experience! This quick questionnaire takes just a couple of minutes, and every completed entry will be entered into a draw to win a £100 GM Crafts voucher.

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We’ll only use your email to contact you if you win the £100 GM Crafts Gift Card — unless you’ve already subscribed to our marketing updates. Your details won’t be used for anything else.

Full Name *

Email *

Your visit to GM Crafts

1) What were you trying to do on GM Crafts? *

Browse new products

Look for a specific item

Check & compare prices

Track an order

other

2) What device did you use? *

Mobile

Tablet

Desktop

First impressions & homepage clarity

3) How easy was it to understand what GM crafts sells? *

Very confusing

Slightly confusing

Neutral

Clear

Very clear

4) How clear was the homepage in helping you know where to start? *

Not very clear

Slightly unclear

Neutral

Clear

Very clear

Confidence & product discovery

5) How confident would you feel purchasing from the website today? *

Not confident

Slightly confident

Moderately confident

Very confident

Completely confident

6) How easy was it to find the product(s) you were looking for? *

Very difficult

Slightly difficult

Neutral

Easy

Extremly easy

7) Was there any information missing from the product pages? *

Product dimensions

Images

Pricing information

Delivery information

Reviews / ratings

Stock availability

Nothing was missing

Other:

8) Did you use the search bar? *

Yes, and it worked well

Yes, but couldn't find what I was looking for

9) If you couldn't find what you wanted quickly, what would have helped? *

Better search results

More categories

Better filters

Fewer categories

Product recommendations

I'm not sure

Browsing & category experience

10) How easy was it to understand the category layout? *

Very confusing

Slightly confusing

Neutral

Clear

Very clear

11) Did the category tree feel: *

Very overwhelming

A bit overwhelming

Easy to browse

I didn't use the categories

12) How did you feel about the way products load as you scroll? *

It made browsing harder

It was a bit confusing

It was fine

I liked it, it was smooth

I didn't notice

Performance & purchase intent

13) How did you find the site speed? *

Very slow: pages took too long to load

Slow: noticeable delays

Ok: some waiting but manageable

Fast: small delays but nothing annoying

Very fast: everything loaded instantly

14) Did you plan on purchasing today? *

Yes

Maybe

15) What, if anything prevented you from making a purchase today? *

I was just browsing

I couldn't find the right products

Product information was unclear

Technical issues

Delivery costs / time

I wanted to compare prices

Anything else:

In a few words, what was the most frustrating part of your experience today?