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Section 1: Initial/Deposit Payment

Was the explanation of our surgical process and fees clear by your Surgical Consultant?

Yes

How influential was your Surgical Consultant in helping you make your decision?

Not at all influential

Moderately influential

Slightly influential

Very influential

How satisfied were you with the speed at which your consultant responded to your inquiries?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Section 2: Pre-Op Process

Did Ziri effectively answer your questions?

Yes

Did the pre-operative team provide clear and helpful information about the process?

Yes

Did the pre-operative team clearly communicate the necessary information about your medical tests and surgery preparation during your pre-op appointment? 295h6

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Did you use the Ziri chat service for assistance?

Yes

Section 3: Surgery Day

How clear was the description of the surgery consent forms for you?

Not clear at all

Slightly clear

Moderately clear

Very clear

Extremely clear

How would you rate the professionalism and attentiveness of the staff during your check-in process?

Very Poor

Poor

Fair

Good

Excellent

Did the surgical team thoroughly address your questions and concerns before the procedure?

Not at all

Moderately

Slightly

Very

Did the doctor professionally explain the procedure and expected results in a way that made you feel comfortable during the preparation for surgery?

Yes

Section 4: Recovery/Post Op Care

Did the recovery staff and massage therapists provide the necessary and clear information about your recovery?

Not at all

Slightly

Moderately

Very

Extremely

How satisfied are you with the help provided by the Allexa chat agent and the follow-up calls made by the postoperative team?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very Satisfied

Section 5: New Face MD Surgery Centers

How did you hear about New Face MD?

Would you undergo procedures at New Face MD again?

Yes

Would you recommend New Face MD to your friends/family?

Yes

Is there anything you would like to improve about our experience in our surgical center?