First Name

Last Name

Email *

Phone *

Country

City

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What is your Gender?

Which age range do you belong to?

18 or Under

19 - 25

26 - 30

31 - 35

36 -40

41 - 49

50 - 60

61 and over

Which Sector do you primarily work in?

What is your primary role in relation to this sector?

Which marginalised global majority communities do you most frequently engage with?

Black African & Caribbean Communities

Asian Communities

Migrant, Refugee & Asylum Seeker communities

Ethnically diverse religious communities (e.g., Muslim, Jewish)

Other (please specify)

*Please indicate your level of agreement with the following statements (1 = Strongly Disagree, 5 = Strongly Agree)*

The lived experiences and cultural backgrounds of global majority service users are actively sought out and valued in my organisation/sector's decision-making.

1 - Strongly Disagree | 2 - Disagree | 3 - Neutral | 4 - Agree | 5 - Strongly Agree

When a conflict or misunderstanding arises with a global majority service user, the default response is to listen, seek to understand their perspective, and de-escalate.

1 - Strongly Disagree | 2 - Disagree | 3 - Neutral | 4 - Agree | 5 - Strongly Agree

People from global majority communities generally feel safe, understood, and respected when accessing services in my sector.

1 - Strongly Disagree | 2 - Disagree | 3 - Neutral | 4 - Agree | 5 - Strongly Agree

I have observed situations where a lack of cultural understanding or empathy from staff has led to a worse outcome for a global majority service user.

1 - Strongly Disagree | 2 - Disagree | 3 - Neutral | 4 - Agree | 5 - Strongly Agree

From your perspective, what is the single biggest barrier to practising empathy towards global majority communities in your sector?

Based on your observations, what is the most damaging consequence when empathy is lacking? (Select the most significant one)

Please share a brief, powerful example of a time you witnessed empathy making a clear, positive difference for a global majority individual or community.

What one change—big or small—would most significantly increase empathy and improve outcomes for global majority communities in your sector?

Would you like to stay connected to this work?