Q1. How consistent is your cashflow month-to-month?
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It’s unpredictable and often stressful
Mostly okay, but dips cause concern
Generally steady, with a few bumps
Very consistent — we forecast and plan ahead
Q2. When you step away from the firm (e.g., holiday), what happens?
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Chaos — I come back to a mess
Things mostly hold, but some issues arise
The team keeps things moving, but I check in
Everything runs smoothly without me
Q3. How clear and consistent are your delivery systems (e.g., onboarding, file reviews)?
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Every matter is different — it’s in people’s heads
Some steps are standardised, but it’s patchy
We have templates and checklists, but they’re not always followed
Clear systems that the team uses consistently
Q4. How confident are you in your pricing and profitability?
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Not confident — we often undercharge or write time off
We bill what we can, but I don’t know true profit
We’re profitable, but there’s room to tighten things
Very confident — our pricing reflects value and drives margin
Q5. How well does your team manage client communication and expectations?
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Clients mostly want to deal with me
The team tries, but I often step in
They handle most of it, with my oversight
The team manages clients confidently and clearly
Q6. How often are you pulled into work your team should be handling?
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Daily — I’m across nearly everything
Frequently — they still rely on me too much
Occasionally — I’m a fallback, not the first port
Rarely — I focus on the business, not the details
Q7. How structured is your approach to leadership and team development?
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It’s ad hoc — mostly when things go wrong
I give feedback when I have time, but there's no structure
We have some rhythm — 1:1s, meetings, reviews
Clear structure for leadership, communication, and growth
Q8. How much of your week is spent on high-value, business-growth activities?
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Almost none — I’m stuck in the work
Less than I’d like
About half
Most of it — I’ve built space to lead and grow
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Law Firm Profit Success Limited